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100-140 Certification Dump - 100-140 Valid Test Answers

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Cisco Certified Support Technician (CCST) IT Support Sample Questions (Q309-Q314):

NEW QUESTION # 309
What should be considered when upgrading RAM in a desktop computer to ensure compatibility?

A. The size of the RAM modules
B. The brand of the RAM
C. The color of the RAM modules
D. The maximum RAM capacity supported by the motherboard

Answer: D

Explanation:
Correct Answer. B. The maximum RAM capacity supported by the motherboard Ensuring compatibility when upgrading RAM involves verifying the maximum RAM capacity and the type of RAM (e.g., DDR4) supported by the motherboard. This ensures that the new RAM will function correctly with the existing hardware.
Option A is incorrect because the color of RAM modules is purely aesthetic and has no impact on compatibility or performance.
Option C is incorrect because while certain brands might offer higher quality or performance, brand alone does not determine compatibility with the motherboard.
Option D is incorrect because the physical size (form factor) of RAM modules like DIMM or SO- DIMM is standard but does not address compatibility issues related to capacity or type supported by the motherboard.

NEW QUESTION # 310
An IT support technician is called to investigate an issue with a newly installed printer that is not turning on.
After ensuring that the printer's power cable is firmly connected and the device still does not power on, what should the technician check next?

A. Reboot the connected computer
B. Replace the printer
C. Replace the printer's power cable
D. Check the printer's power switch for defects

Answer: C

Explanation:
Correct Answer. A. Replace the printer's power cable If the printer does not turn on despite a secure connection, the next step is to check if the power cable itself is faulty by replacing it with another compatible cable.
Option B is incorrect as rebooting the connected computer does not directly relate to a power issue with the printer itself.
Option C is incorrect because while it could be a valid step later, the immediate concern is to verify the power supply, making cable replacement more appropriate initially.
Option D is incorrect because replacing the printer is an extreme measure before ensuring all other components such as cables are functional.

NEW QUESTION # 311
A user reports that their device cannot access Internet services but can communicate with other local devices. A check reveals the device only has a link-local IPv6 address.
What should be investigated first?

A. The IPv6 forwarding settings on the gateway router
B. The status of the DHCPv6 scope on the DHCP server
C. The link status on the network switch
D. The configuration settings on the user's device for IPv6

Answer: B

Explanation:
Correct Answer. B. The status of the DHCPv6 scope on the DHCP server If a device only has a link-local address and cannot access the Internet, it's critical to verify the DHCPv6 server is active and correctly configured to assign global unicast addresses.
Option A is incorrect. Configuration settings may affect connectivity but are not the primary concern if only link-local addresses are being assigned.
Option C is incorrect. Link status would affect all network connectivity, not just global address assignment.
Option D is incorrect. IPv6 forwarding is important but would not cause a device to only have a link-local address.

NEW QUESTION # 312
During troubleshooting, a technician finds that a wired keyboard does not type certain characters, while others work fine.
What should the technician check first?

A. Adjust the typing speed settings in the control panel
B. Update the firmware of the keyboard
C. Reconfigure the keyboard layout settings in the operating system
D. Check for debris under the keys affecting specific characters

Answer: D

Explanation:
Correct Answer. B. Check for debris under the keys affecting specific characters If specific keys are not working, physical obstructions under the keys are a common cause. Checking for and removing debris is a simple first step before considering software issues.
Option A is incorrect. Incorrect layout settings would affect the function of many keys, not just specific ones.
Option C is incorrect. Firmware updates for keyboards are rare and unlikely to affect individual key functionality.
Option D is incorrect. Typing speed settings affect the overall input response but not the function of specific keys.

NEW QUESTION # 313
A user reports that incoming faxes are consistently incomplete or cut off. What is the most likely adjustment needed to resolve this issue?

A. Decrease the baud rate on the fax machine
B. Increase the baud rate on the fax machine
C. Reset the fax machine to its default settings
D. Replace the fax machine's phone cord

Answer: A

Explanation:
Correct Answer. B. Decrease the baud rate on the fax machine Decreasing the baud rate can improve the reliability of the fax transmission, particularly over poor quality phone lines, which can be a cause of incomplete faxes.
Option A is incorrect. Increasing the baud rate might worsen the issue if the phone line quality is poor.
Option C is incorrect. Resetting the machine may revert settings, but it won't specifically address issues related to transmission errors.
Option D is incorrect. Replacing the phone cord is advisable if physical damage is evident, but it does not directly relate to the transmission rate issues.

NEW QUESTION # 314
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